Eleys E.

Absolutely a shambolic mess of a company! I ordered a couple of products online { a tv and ps5 deal} on the 27th of December, the address that was on my account was my old address as I have recently moved but as soon as I realised it was incorrect { about half an hour later} I called back to change the address but I was told I would have to cancel the order and reorder when I get the money back, I agreed, however, I was told I had to call back at a later time that day, called back and cancelled the order, all good I thought but I never got a conformation email so the day after, I called back only to be told that part of the order was cancelled so I then asked again I need the whole order cancelled, all good I thought only to get an email from dpd saying they have received my order from currys and it's been ongoing since then. I was told I would get a full refund then a partial refund and the rest would get given back to me when they receive the item back that THEY sent out even though I have told them since day 1 I was cancelling the whole order. The refund was rejected TWICE because again they messed up and tried to refund me on the wrong account! I was assured it was sorted and I will get my partial refund today, still no refund! This has been ongoing for 3 weeks tomorrow! I have put 2 complaints in and the complaints department haven't even got in contact, they keep sending me emails to say they are looking into my case! This is causing me a great deal of stress to the point of crying. I am at limbo here, nothing is getting done, I'm banging my head against a brick wall. The handlers won't even pass me onto the correct department or give me any contact details for the relevant team.