Elena M.

I purchased airline tickets for spirit airlines. Spirit has a third party company for purchasing their tickets. The ace travellers or travel imaginé canceled my ticket. They told me they would refund my money. I never received my refund after 38 business days. This is what they said:
Thank you for choosing TravelReImagine.com As per our conversation and as agreed, we have canceled your booking number TR******* no cancellation fee.
We have submitted a refund request of USD $413.16 to be refunded back to your original form of payment. While we make every attempt that the amount is credited back to you at the earliest, in some exceptional cases this may take one to two billing cycles to reflect on your credit card statement. It has been 38 business days since November 29,2023