This company does not allow returns. I followed instructions on the website for return of 2 sweaters that did not fit well and did not look like the online photos. I went back and forth on email (no phone number) as they wanted photos but they bounced back many times. I eventually was told that return shipping would cost me $35-$45 and that they infrequently receive items back (no idea where they are located). They offered me $5. Very frustrating and unacceptable. Do NOT order from this company.