Elaine T.

I wish I could give them 0 star. I placed an order with 12 items and then I returned within 14 days of delivery 10 out of the 12 items. Then I started seeing multiple refunds going through my credit card account without seeing a separate notification email from the company instructing what items were being refunded, not to say any detailed invoice about the items returned. It turned out the company didn't calculate the refund amount correctly and deducted the shipping costs 10 times while they should have only deducted it once. I reached out to the customer service representative once and asked for the details about the returns. All I got is an email with an incorrect total amount without any further details. I called again later and this time an extremely rude representative (his name is Michael), who didn't let me finish what I was complaining about and hung out on me. I called back and reached to the very first representative I talked to last time (his name is Jamal) and he also hung up abruptly without giving me a proper response. I called the corporate office number and no one at the front desk picked up the phone. I actually reached out to the CEO on linkedin and I'm curious what will happen next. But anyway, this is the worst ever online shopping experience I have ever had and I do not want to deal with them any more in the future. And I'd like to let the world know that the most concerning part is you are dealing with a merchant who doesn't know who to foot the bills/do the maths.