Elaine S.

LIARS! I recently made a reservation at a favorite hotel through reservations.com. I did not realize that I was talking to a middleman as the reservationist portrayed himself as being a hotel representative. I even questioned why he had no history of my previous stay and he gave me an evasive answer. After I (unfortunately) gave him my payment info, I felt a bit uneasy. I looked up the direct number for the hotel, called them and learned that they did not have my reservation so I made another with them. I immediately called reservations.com back, and was told that they would refund the charges. They have not refunded my payment and claim that I need a "waiver" from the hotel. STAY AWAY--THEY GOT ANOTHER VICTIM THE SAME WAY THE SAME WEEK