E L.

I conversed with a host and decided to make a booking. The immediate next day after doing so, the host asked me for $500 more because she had put the wrong prices. But, that she would give me a discount and only request $300 from me instead of $500. This was dishonest behavior given I had conversed with her (during which the price was shown upfront) and I reported this to Airbnb requesting a full refund. However, Airbnb claimed the host did nothing wrong and they are entitled to ask me for more money. Airbnb reassured me no more money is owed, however, but this was not the point. The point was that I did not feel comfortable staying with a host who might unilaterally ask me for more money but Airbnb totally did not empathize. Airbnb sent me in so many loops when I tried to challenge this and I escalated this to a supervisor. The supervisor told me he will respond within 48 hours. Instead of getting me a refund, he got the host to send me a message reassuring me that I won't be charged extra after all but the damage has already been done. Just 2 hours after the supervisor sent me this update asking me if I am ok with this resolution, he sent a follow up saying that he will now close the case since he has not heard from me he assumes I am satisfied - even though he only gave me 2 hours to respond! It just goes to show they have no interest in truly resolving a customer's complaints but just wants to wash his hands of the problem ASAP. I lost faith that Airbnb truly cares about its guests and called immediately to emphasize I still want my refund. It took me 3 calls. During the first two calls he was still in the office and I was assured he would call me back shortly. It was only during the third call that someone told me this supervisor had left the office and I asked to speak to someone else instead. The replacement, when asked why on earth I was only given 2 hours to respond to a message, could only tell me he can't comment on the actions of his colleague. Absolutely terrible service and will never use Airbnb again!