We were leery of ordering through Shop. NHL because there were so many negative reviews. We ordered a specially made item on July 2nd and received it on July 19th. This is exceptionally great service for a speciality item. We have ordered from other sites and it has taken far longer to receive a generic item.
When there was a projected delay we were immediately informed and the item arrived exactly on the date promised.
My item was exactly as ordered. I am more than satisfied with this service.