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I find it really disgusting that the company is displaying such poor customer service that I am starting to doubt the integrity of the organization and I am beginning to conclude that this is an elaborate scam that many of its customers fall for. I have complained several times made calls, sent e-mails yet every time, someone assures me that this will be sorted out shortly, this is almost 5 months and I am still are getting all sorts of ridiculous excuses not to pay me back.
Last e-mail (see below) I received from on 21 January said it said someone would contact me in 72 hours. It is now 11 days and no one has had the courtesy to contact me.
This stinks. I just want my refund. I have invested so much time and money calling and still have not got my issue resolved...
Below is the e-mail someone sent to me on January 21,2017.
Dear Ekundayo,.
Thank you for contacting CheapOair.com. We understand your concern regarding the refund. We really apologize for the delay in resolving your concern. On a priority basis we have once again highlighted your concern to our team and within next 72 hours you will receive an update from our waivers team regarding your concern. We appreciate your patience over the delay.
We appreciate your business and thank you for choosing CheapOair.
Thank you, Paulo CheapOair.com
Ekundayo A.'s review of CheapOair earned 2 Very Helpful votes
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The airline had a schedule change in which the customer didn't accept. The airline offered to refund his ticket, and that's where the delay is, with the airline. Although you book through us, and pay us, the money is sent to the airline to pay for the ticket, so the money has to come back from that airline. We have spoken once again to the airline this week, and they required more information. We do apologies for the delay in the refund, and are trying our best to get it processed.