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I've requested a cancelation via the app. Did not receive the cancelation confirmation email. So had to email them. Now I'm getting passed around from one person to another who keep asking me why I want to cancel. I'm repeated saying cancel. Still no confirmation of the cancelation. This is horrible. This is a SCAM.
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Hello, Ekaterina!
We're so sorry that you encountered this issue - we never want to make such a negative first impression. Please note that additionally, our customers can also manage their subscription on our website: https://app.betterme.world/ --> Account --> Subscriptions. Just log in with the email address and password you previously used for your BetterMe app.
Ekaterina, your automatic subscription has been canceled. We would kindly ask you to check your email inbox to see all the details. And please do let us know if there is anything else we can help you with.
Kind regards, Team BetterMe