Edwin B.

I recently had an incredibly disappointing experience at Aviary Apartments, and I feel compelled to share my frustration with others. From the lack of autonomy for their employee, Aaron, to the abysmal customer service, this place fell short on every level. First and foremost, it became apparent that Aaron, the property manager we were dealing with, had absolutely no decision-making authority. It was baffling to witness how he was unable to exercise any independent judgment or make decisions regarding our situation. It was as if he was a mere PUPPET, simply regurgitating the decisions made higher up the chair. This lack of autonomy resulted in endless delays and a complete lack of progress. Speaking of progress, Aviary Apartments' customer service was nothing short of abysmal. When we were initially approved for a contract, we were overjoyed, thinking we had finally found our new home. However, our joy was short-lived when they abruptly canceled our contract. The lack of communication and disregard for their customers' time and effort was truly astonishing. The frustration of dealing with Aviary Apartments was compounded by their complete lack of empathy and willingness to address the situation. We were left feeling stranded, confused, and utterly disrespected as customers. It was evident that they had no regard for the impact their actions had on individuals or their lives. In summary, Aviary Apartments proved to be a nightmarish experience. Their lack of autonomy for their employees, particularly Aaron the Community Manager, severely hindered any progress. Additionally, the abysmal customer service and disregard for their customers' time and effort were nothing short of disgraceful. Save yourself the headache and avoid Aviary Apartments at all costs. There are plenty of other options out there that prioritize their customers and value their employees' decision-making abilities. (2 negative stars) Karma is digital.