Eirini S.

Back in July, I ordered a pair of hiking boots (*******). My first impression was extremely positive, especially after I was granted a generous student discount by their customer service — the value of which hey confirmed would be (quote) "refunded to [my] PayPal account after purchase". When I requested the refund as discussed with their support right after placing the order, I was then suddenly told that, (quote) "The order has already left our warehouse and is on its way to you. In this case we can no longer change the order." Given that unexpected and disappointing turn of events, I decided to refuse acceptance and have the parcel returned straight back to TradeInn. The carrier's online tracking shows that the parcel has been successfully delivered back to TradeInn on August 11,2021. That was 53 days ago and yet, I have been waiting for a refund ever since. Despite dozens of emails and chats, I keep getting excuses such as "We are currently dealing with the delivery company in order to have your parcel located ASAP." I have now given this case to my lawyer. This has been by far THE worst customer experience I have ever had. Avoid at all costs!

Back in July, I ordered a pair of hiking boots (*******). My first impression was extremely positive, especially after I was granted a generous student discount by their customer service — the value of which hey confirmed would be (quote) "refunded to [my] PayPal account after purchase". When I requested the refund as discussed with their support right after placing the order, I was then suddenly told that, (quote) "The order has already left our warehouse and is on its way to you. In this case we can no longer change the order." Given that unexpected and disappointing turn of events, I decided to refuse acceptance and have the parcel returned straight back to TradeInn. The carrier's online tracking shows that the parcel has been successfully delivered back to TradeInn on August 11,2021. That was 53 days ago and yet, I have been waiting for a refund ever since. Despite dozens of emails and chats, I keep getting excuses such as "We are currently dealing with the delivery company in order to have your parcel located ASAP." I have now given this case to my lawyer. This has been by far THE worst customer experience I have ever had. Avoid at all costs!