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So my sister placed an order on SheIn a few weeks ago( ordered: on 5/7/2019, paid for faster shiiping but it takes the longest.) The thing is that most of the time the package is always on delay which is completely understandable, but in that case since we live in Europe (Greece), having the parcel stuck in Germany ( As the tracking informs us) for 6 days isn't acceptable. My problem is that there is a lack of understanding and communication as far as the customer is concerned. Its a good site but it needs improvement on the customer service. I've had the same issue in the past. Hope they can fix it.
I placed an order on 7/5/2017 and 5 days later i got an email saying that my package cant be shipped out because my address is missing street name and number. The PROBLEM is that i live in a village and we dont have street names and numbers. I hope that you will find a way to ship out my order without waiting any longer.
Hi EIRINI,
Thank you for ordering from our website.
We have contact the shipping company about your situation, now the package is on the way.
The tracking number is YT17370271623XXXX, you could check through the link https://www.trackingmore.com/carriers.php?lang=en.For more details, please check your email.
Please kindly wait a few days.
If you need any help, do not hesitate to contact us.
Eirini A.'s review of SHEIN earned 3 Very Helpful votes
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Scammers, liers, cheats and thieves. I used to swear by shein. Loved them. Decent clothes for...
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️