Eileen E.

Was pretty disappointed with this after my first order. The pants run smaller and so I submitted for an exchange of 3 items. All three items were apparently out of stock and the cancelled the exchange, but credited my account for only one item. I called and got it sorted it out and decided to cancel my VIP membership. Associate stated I would keep my 3 credits. The website details one credit = 1 outfit. Apparently since I canceled my VIP membership 1 credit = $49.95. This was never conveyed to me and does not stipulate that on the website. When I called about this, I asked to have my VIP membership reinstated for the rest of the month that I had already been charged for. Then 1 credit = 1 outfit. BUT THEN, all of the sudden I only have 2 credit and a store credit of $49.95. I call back AGAIN and the associate told me that it was showing that the associate credited me $49.95 to my credit card? Then why is it showing as a store credit? Finally, I had had it. I had been doing a little shopping online to use my credits and literally 73% of the stock of the items I wanted was sold out. What is the point of being a member of this when I can't buy what I want? I asked for a full refund of all of my credits and store credits to which the associate told me that she could not do because I had already used my "one time" credit on the last phone call after we had just gone over that that was a mistake. Finally, after talking with her manager, I was able to get a full refund for all of the VIP membership charges. I'm done.