Edwin H.

They said since the delivery driver said he did not do it I needed video evidence! Unreal. Here is iswhat is said back to their insurance company who handles this. I also called GE and they were zero help. UNBELIEVEABLE>
Hugo, that is an absolute misrepresentation of what happened and very disappointing to hear such a statement from the installer. He asked me to sign it when the brought it inside and unwrapped it in relation to any damage to the range, it had none so I signed it. He then slid it into place but it was not adjusted correctly, so he pulled it back out and began lowered the legs and started slide it in the space and I heard a loud grinding noise and told him to stop. Next we both discovered the gouges, after protecting the floor with my kitchen rug, and took pictures of the damage. He is not being forthright as to what happened if that is what he in fact told you I will not accept this and will continue to pursue are fair and reasonable resolution.
I sent them pictures, called them, made the driver call him before he left and explain what had occurred. I should have known they would pull this crap as they left and said they could not touch the oven again in fear of damaging the floor. They literally left it in the middle of my kitchen. GE SUCKS!