Bought my Zagg for my wife's IPad Air 4,18 months ago from BestBuy. My wife uses it very little and isn't overly computer literate. She can't use it now because the charging port is non functional and she can't charge it. Reached out to Zagg and only communication is via internet and responses from Zagg are total A.I. Responses. No other form of communication available. Since warranty is only one year and no extended warranty ended up purchasing a Logitech. PS. BestBuy was of no help either.