Ed G.

I bought an audio amplifier and it was due for delivery from DX. Despite being in, and waiting for this delivery I got a note through the door and a parcel chucked over the fence into the garden. But it gets worse. The parcel isn't even mine, it's some speakers that the same seller shipped at the same time and he gets my amplifier despite the address labels being very clear. The seller arranges collection the next day and I get to talk to my courier, who doesn't care at all about my concerns that he's throwing fragile (and marked up as such) parcels over the fence and he practically runs away when I tell him that next time (tomorrow) I will be filing a complaint if he does. The guy with my amplifier isn't so lucky. He waits in all day but no-one comes to collect.
Now I'm off for a week and there's no time to deliver. The seller manages to redirect my parcel (assuming it ever gets picked up) to my work address who have kindly agreed to sign for it until my return.
I get back a week later to find my amplifier has been chucked over the fence in the rain. I contact the seller who contacts DX, who bizarrely state that they are not a courier for "fragile" goods and offer no apology. I also learn the speakers which were incorrectly delivered to me have arrived damaged and the seller has had to refund the buyer (out of his own pocket).
So the seller and I are attempting to work through the DX claim procedure, but it seems that unless the parcel was delivered and opened in the presence of a reputable witness no amount of photographic evidence regarding the state of the parcel on delivery or the damage to the contents will elicit any sympathy or admission of wrongdoing.
In all honesty, I can't recommend their service, unless you're in the business of shipping bricks, but I think even then they would end up broken.