(English is not my mother tongue)
I'm gonna post that on every platform I can find, so other people wont get scammed by gearbest!
Had ordered a vacuum cleaner robot on 16.03.2020, which according to Gearbest should be there by 10.04 (worst case). The shipment information said "Mar 31, 2020 - Apr 10, 2020". Today is the 09.06.2020 and I did not receive my package! The status has NOT changed until today! I have already written 4 tickets and got always the same answer! My questions were mostly not answered! Probably they are using bots, which write a standard answer!
- four tickets written, Gearbest does not want to pay back money!
- the deadline has been changed several times!!
- questions are not answered always the same answer
- oh, and the shipping method is EUEXPHQRD (Germany Express) and should allegedly be delivered from the EU and faster! I'm living in germany.
One time the DEADLINE was said to be the 16th of MAY 2020, the next ticket said the DEALINE was on the 25th of JUNE 2020 and after the 25th of June the deadline will be postponed again? No updates, no answer and no delivery! Of course the money was debited directly from my account!