Eddie R.

Adam, who met us at the flat, was very welcoming. The flat is lovely in a great neighborhood. The balcony is larger than the flat and you can see the top of Notre Dame from there.

Upon a closer look, we were quite disappointed with the following discoveries:

There was a water leak from an air vent over the toilet. Water was accumulating on the floor. We didn't want to take our time to continually mop the floor or have water drip on us while we sat on the toilet. I believe I fixed the leak by turning off what seemed to be an a/c unit. Adam explained that the leak was from all the rain before we arrived. It rained every day we were there and it didn't leak again.

Upon arrival, we put in a good bit of effort cleaning the floors. It looked like they hadn't been vacuumed in quite a while. The long black hairs, dust and dirt in the bathroom alone was disgusting. We swept and vacuumed all of the floors. Hair and dust were throughout the apartment. It was probably the long black hairs that caused the shower drain to clog. We could only run the shower for a minute or two, then let it drain. The last night we were there, it clogged entirely.

There were wet bed linens in the dryer, so we attempted to dry and fold them. The dryer doesn't dry clothes. After several cycles, we hung our clothes in the flat to dry. Adam explained how to use it. We followed his directions. The dryer simply doesn't dry clothes well.

There was no trash can in the bath, so we used the bucket holding cleaning supplies located under the kitchen sink.

The toilet had soap in it, but was not cleaned. It looked as though the cleaning person left early.

My wife took one short, warm shower before the hot water was gone. My first shower after flying from Atlanta, GA was ice cold. When Adam came by to address the issues we found, he explained the water heater was on a timer. He didn't know what settings were used. Obviously it was a setting that doesn't allow much hot water. He changed the setting to continuous and seemed to imply he was doing us a favor.

The water pressure was barely a drip. Upon checkout, Adam told us a new shower head was coming.

There was supposed to be a book of information about the flat and things to do in the area that wasn't supplied until we'd been there a couple of days.

Such problems are surprising given the other reviews for her rentals. There were no reviews for this rental. After a long day of traveling, we do not expect to spend our time cleaning a flat, doing laundry or taking a cold shower.

We asked for compensation for our troubles since the flat was paid for in full before we arrived. The last email we received said Veronique would get back to us about that. Haven't heard from her. Veronique was great about answering our initial questions before we paid for the flat. Adam was on time to meet us and was very friendly. Overall, the customer service we received was sketchy at best. We checked in on a Saturday. Once we noticed the problems, we called, texted and emailed the emergency number provided, but didn't hear from them until Tuesday. I would not rent from these folks again. Our first rental with Air B&B was enough to cause us to use another service next time.