Very fast process and fast shipping! My packages got delayed with other companies even before covid and I know that it usually takes time to process. But I found this company and I've been using Forward.me for my last 5 shipments now. Especially I buy pet accessories from the USA brands for my dog and cats. From my first shipment to the last one, I never had any issues, they process it very fast, the customer service chat option is always there and they reply and solve your problem pretty fast! I chat with James and Jenna, they are both very helpful! Thank you for the good service!