I just received my balayage wig in the mail on today and it is absolutely gorgeous! The pictures do not do it justice! The texture and feel of the hair is so soft and manageable. My order came with free gifts inside (hot comb, tweezers, and other goodies). The packaging was beautiful as well. I have ordered many different wigs from several places but this is by far my favorite. I will definitely be ordering again. The shipping was fast as well, I received my order within a few days and I had ordered it during the holiday! Very impressed