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My wife and I ordered a lot of camera/video equipment from then in the past week. They got part of my wife's order wrong. When I called them about it they said we could either ship it back and after they receive it and inspect it (3-5 days), they would ship us a replacement. The other choice we had is to pay for a new one and ship the old one back. If we had ordered the wrong thing then I could see these options. We placed the order correctly and they made the mistake. They Arne't willing to fix their mistakes. They want the customer to pay for their mistakes. We will never shop here again.
Dwayne R.'s review of B&H Photo Video earned a Very Helpful vote
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I completely understand if something gets damaged in shipping, but my box isn't perfect shape and...
Extremely disappointed with this company. Ordered a product weeks ago, and it still hasn't shown...
Web No: 1060025341 Thank you for your order and this feedback. We regret your dissatisfaction. It is industry-standard practice for a retailer to receive a customer's return before shipping a different (or another) item. The standard alternate option is a return-for-refund while the customer simply places a new order for the item originally wanted. I am sorry neither of these options was satisfactory. In particular circumstances we can advance ship the new item as soon as we can confirm the item to be returned is en route to us. FedEx does not show the return in their system yet, but as soon as it is we can accommodate you with an advance replacement. I have emailed details. -- Henry Posner / B&H Photo-Video