Dustin J.

I've read some less than stellar reviews on Sweetwater in a couple places, and I'm sure there are some representatives there that are. Well. Incompetent. But that is to be expected with *any* company. If you go the next step up however, trust me they will take care of you. I just wanted to chime in and say I've been doing business with Sweetwater since 2009 and the very few issues I did run into were fixed immediately and it was as hassle free as possible. Sweetwater is one of the only big retailers that I actually feel safe with ordering from, especially if it's a large amount of money you're spending. Every time I make the decision of buying elsewhere, just to save a couple bucks or because I'm impatient due to something being out of stock, it always ends up being a huge headache and in the end I say "... Should have just gone with Sweetwater. Whoops". Another big plus besides their customer service and consistency is that if you're buying an instrument, you get to see the ACTUAL instrument, not a stock image, you get the actual serial number, and you get to pick which particular one you want. That is huge, and more businesses seriously need to start doing that if they want to ever hope to compete. Should I need a return, the process has always been painless and nothing has ever come out of my pocket for it. Last but not least, I want to give kudos to my sales rep, Kyle Malone for always being straight up with me, helpful and never trying to upsale me like some clown at... another major retailer we all know would.