Fastgrowingtrees sent me a beat up, dead tree. I let them know it was in poor condition when it arrived, and customer support said it just needed to be planted and it would perk up. I gave it good care, but it didn't perk up. When I followed up with the company, they didn't replace the poor product because I hadn't paid extra for the warranty. I'm sorry, but I don't think I should have paid extra for a warranty just to have a quality sapling sent to me.