D T.

I like the selection and the convenience of monthly orders.
However, if you put something in your cart once, they will add it every single time, as well as any related products to that item, and keep doing so every single order.
For example, I ordered mosquito sticks 1x in early summer. It, and like items, are automatically added to my cart before every order, even thought it's now November in the NW and I never purchased them more than once.
And note- they will ship your order without your confirmation, it happens automatically, so if you aren't paying attention you will end up with (paying for) a ton of stuff you likely don't need.
I have at least $100 worth of product I don't need every single order that I have to remove so it doesn't ship.
Meanwhile, they have little in place to tell me when I might be leaving an essential that I haven't ordered in a while (like toilet paper). I'd much rather get overstocked on something useful than be tricked into a higher cart value with random crap.
Shipping extra boxes of products you don't need that might end up landfilled (with fossil fuels) sure seems to go against all of the claptrap they have about being an environmentally friendly company.
If they really were focused on the environment, they would add cubi-scan logic to your order, telling you how many boxes would be shipping and whether or not they were full. I got a 2 box order one time that had just 2 paper towel rolls in the second full-sized box. I easily would have bought more just to fill that box up, which would have given them the extra $$ they seem so desperate for every order.
I'm annoyed. Not to the point of cancelling, but that's probably coming in the not to distant future.