I have been with them since 2011 they failed to renew my domain registration even though i had paid for it this caused the google landing page to be accessed by a Chinese gambling company who blanket buy expired domain names to access google
Google banned me for terms and conditions violations, you cannot reason with Google you cannot talk and explain anything to them there an out of control monolith who should be reigned in by government agencies to make it a level playing field for the small operator
All Webs did was slyly refund the domain fee several months later, i lost my major advertising source and substantial income
I went down the legal avenue, the bottom line is if your in Australia use local web companies