D T.

Purchasing online from this site was a horrible and frustrating experience. They are impossible to reach and do not return voicemails or emails. Basically I had ordered a pair of frames only w/no lens. They sent me a tracking number, but it never changed shipping status on the UPS site (perpetually stuck in order processing). I ultimately received a package 2 weeks later, that was shipped overnight, and they had sent me a completely different brand (cheap brand), in a different color, in their "image optical case"! Talk about bait and switch!

I tried multiple times to contact their customer support for online purchases - because you can only go through 38dollarglasses.com for online purchases (calling *******937 or emailing *******@38dollarglasses.com. None of the customer support for the brick and mortar stores can/will help you (which is a complete flaw in their structure) obviously the online support is either overwhelmed or they just don't care about customers who purchase online.

It's incredibly shocking because, if you can buy from their brick and mortar stores, you'll find a completely different customer experience, it's incredible - well except for the fact that they couldn't assist me at all since I had purchased the frames online. 38dollarglasses.com completely ruins the reputation of "image optometry". Better to just not purchase from any of their online properties since they wont' help you.