I signed up to get background info on someone. I received an error message when I processed the card but never received access. At the same time, my bank already showed a pending charge. I called customer service the next day. They told me my credit card was declined, but the money was already pending. They wanted me to pay more money to get access! When I put up a fuss about it and spoke to a "supervisor" I was told that they reserve the right to refuse service to anyone and my membership had been terminated, but the withdrawal is still pending!