Miguel F.

I pay for roadside assistance. The one night my car wouldn't start before work so I called for assistance. The operator told me it would be about an hour. After an hour I called to ask where the person is and if they're close, the operator responded by telling me nobody was coming because he couldn't get hold of anyone. Mind blowing as it's a 24/7 service and it was 10pm. He suggested I call a taxi and that the AA will reimburse me for it, I must just get a receipt and forward it to them and it will take no longer than 10 days. That was more than a month ago now. I've received no feedback and multiple non responses to my emails which have now turned quite ugly in frustration. €120 that I didn't budget for caused by a lack of service for which I pay for is in serious bad taste. What's even more troubling is that if I was stuck on the side of the road in the middle of nowhere with my wife and small child and could not get a taxi would we have to sleep in the car on the side of the road because the 24/7 service isn't really 24/7? It's a lie! Basically stolen my subscription fee for a service that isn't a service and then cost me €120 extra for my troubles. I threatened them with an insurance policy cancellation in protest if it wasn't resolved shortly and that policy has since long been cancelled because it seems they refuse to give me my €120 back. My 2nd policy will be cancelled in protest end of this month because I won't receive my money back by then. I would highly recommend avoiding AA insurance and their "when available 24/7 Roadside assistance". Absolute scam. Terrible service, they literally don't care about the business or customers. 0/5 stars