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About Me

Been away from home too long..


Watches, travel, food..

4 Reviews by Swee

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Phone service does NOT exist! After entering my details, I waited for over 20 minutes listening to their really stupidly annoying music and their disingenuous message thanking me for my patience and promising that one of their advisors would be with me ASAP - which never happened. I tried twice and the same results - no one answered. Pathetic non-service clearly indicative of a business that puts profits far above customer care - and which ignores the importance of good customer experience. I really hope this dinosaur gets taken out by more customer focused, nimble and visionary competitors.


I used to love AliExpress (AE) BUT the standard has dropped tremendously. It has deteriorated of late: AE no longer protects buyers - unlike its 2 key competitors. Its "24/7 Sustomer Service" has not worked for days now! Just shows how much they care about their customers. In my current dispute, AE asked, received from me and accepted my (video - which took AGES to load - dodgy software!) evidence - but then came back a day later to ask for additional photos - which CANNOT show the problem (non functioning date change in a watch). All the while the unsrupulous seller (which closed his shop only to open another on AE) has not responded - and AE doesn't seem to care. AE seems so intent on protecting its (often) dishonest sellers-of-crap whilst making it very difficult for buyers to get the protection it so volubly promises! Going down the tubes - headsup Jack Ma!!!

I have bought numerous high end watches from Chrono24 sellers. Yesterday, I bought (and paid IMMEDIATELY) - at full price without asking for any discount - a Rolex 16710 full set from Just In Time Watches di Claudio Tassinari, a dealer on Chrono24. As usual, I asked for a few pictures of the certificate and lug ends revealing the serial number and another identifier for my record. Other dealers happily provide these. This seller, however, brusquely replied clearly signalling his displeasure with my request and ended his message with "... If you are not satisfied I ask you to cancel the order because I have other interested customers". When I replied that I did not appreciate his aggressive tone, he cancelled the order. This is obviously an arrogant seller who has no idea (or interest in) what customer service is about. No doubt to him, the world would be great if not for customers. In today's increasingly competitive world where differentiation by products (e.g. watches which are commodities) is not sustainable, service is always key. I hope that the market show him to his peril the truth of this. PS: Just in Time Watches is accredited as a Chrono24 Trusted Seller - which proves that all it takes to qualify is to sell watches - with no consideration of service quality. I, of course, lodged a complaint with Chrono24 but it remains to be seen whether anything will come of it..
FedEx United Kingdom

FedEx United Kingdom

Fedex is a RIP-OFF artist that needs to be made to account for its insidious practices. I received a parcel from the US valued at a TOTAL of US$105 - but received a Fedex import charge invoice for £35.76. According to my FX converter, $105 = £83.19573. VAT at 20% thus comes to £16.64 (rounded up). Fedex charges an egregiously exorbitant £12 for its robot to issue the invoice. Even with this RIP-OFF charge, this should result in a charge of no more than £28.64. Whilst the extra £7.12 is not going to bankrupt me, it is just plain piracy. Imaging them doing the same to thousands of victims every day - knowing that most will not be bothered to check/argue.. Additionally, contacting them in anyway is deliberately made difficult by their system (if that is not the case, then their programmers must be pretty pathetic!) - no doubt to dissuade contacts and complaints. A true pirate operation if I ever saw one!! Avoid using Fedex like the plague and don't invest in this crooked company...

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