We’re in this together! Stay safe with our COVID-19 guide

View
×
Developed in part with a grant from
the National Science Foundation

Swee"De Sniper" Q.

2 Level 2 Contributor
  • 7 Reviews
  • 27 Helpful Votes
  • 0 Thank Yous

Experience: Business, Clothing & Fashion, Shopping

Member since February 2012

  • Reviews

    7

  • First Reviews

    4

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    1,485

Review Distribution

About Me

Been away from home too long..

Interests

Watches, travel, food..

7 Reviews by Swee

3/24/20
Fedex has pumped its ADVANCEMENT FEE to £12 (from £8)! If this is not price gouging, I really do not know what is! Additionally, their payment system has frozen and does not work at all. Try calling their "customer service" and you are made to wait for 30 mins listening to their inane messages until you give up & hang up! This is a pathetic business that acts like it hates its customers. A masterclass in how to screw customers whilst charging them more and more! USE ANY OTHER COURIER & let's hope that Karma hits this horrible business harder than any virus.. I shall, of course, be instructing all my suppliers NOT to use this cretinous courier!
3/13/20
British Airways is amazingly backward and hugely customer unfriendly. Notwithstanding the Covid 19 debacle, I received an email from BA offering an earlier return flight from the Czech Republic. Bizarrely in today's tech-everything world, the instruction was to phone rather than to use the website. I did and was passed to the ticketing department. After a futile (& extremely frustrating) 35 minutes, I hung up. The ridiculous thing is that they don't tell you where you are in the queue or how long it is likely to be before the call is likely to be answered. Also they should have anticipated the number of calls - and thus should have upped the number of call attendants & phone lines! (All you hear is up-selling messages and brain numbing music.) It seems everyone else provides this courtesy to improve customer experience, except BA - which seems to be stuck in the stone age. I also tried to leave feedback on their website. Probably realising that any feedback is likely to be negative, they have made it virtually impossible to do so. Some airlines (like Delta) get better, whilst others (BA!!), worse. BA does not deserve to survive the terrible times we are going through but they might just succeed in achieving carbon zero status!
2/4/20
I wanted to but a Kyoto Jacket (£105) and registered for Jack Wolfskin's newsletter, which promised a £10 discount (min order £100). When I added the discount code, the response was "Your coupon could not be applied. Please check if your order meets all requirements for the coupon redemption". When I tried calling their Customer Service, I was made to wait a few minutes & then advised by a robot to email because all their operators were so darn busy. Do NOT buy from this trashy outfit - absolutely disingenuous, time-wasting & fraudulent!!
jackw395
JACK W. – Jack-wolfskin.co.uk Rep
Dear Swee,

We are truly sorry that you are so unhappy with your shopping experience at JACK WOLFSKIN. :(

The fact that a company does not give away vouchers which can then be exchanged 1:1 for goods is certainly understandable. Both sides should always benefit from such a voucher campaign: the seller generates turnover and you as the buyer have a saving. For this purpose such actions are always linked to different conditions. One of these conditions states that the vouchers cannot be linked to other promotions. They can therefore not be used for already reduced articles in our sale. If you look at the email with the voucher code, you will find it written there. The KYOTO COAT W however - with an original price of £165.00 - was already drastically reduced. We therefore kindly ask for your understanding that the voucher code was not redeemable here.

If your voucher code has now expired, but you still want to redeem it for a non-reduced item, please send us an e-mail to info@jack-wolfskin.com and we will be happy to help you.

Best regards

Your JACK WOLFSKIN customer service team
10/15/19
Phone service does NOT exist! After entering my details, I waited for over 20 minutes listening to their really stupidly annoying music and their disingenuous message thanking me for my patience and promising that one of their advisors would be with me ASAP - which never happened. I tried twice and the same results - no one answered. Pathetic non-service clearly indicative of a business that puts profits far above customer care - and which ignores the importance of good customer experience. I really hope this dinosaur gets taken out by more customer focused, nimble and visionary competitors.
8/20/19
I used to love AliExpress (AE) BUT the standard has dropped tremendously. It has deteriorated of late: AE no longer protects buyers - unlike its 2 key competitors. Its "24/7 Sustomer Service" has not worked for days now! Just shows how much they care about their customers. In my current dispute, AE asked, received from me and accepted my (video - which took AGES to load - dodgy software!) evidence - but then came back a day later to ask for additional photos - which CANNOT show the problem (non functioning date change in a watch). All the while the unsrupulous seller (which closed his shop only to open another on AE) has not responded - and AE doesn't seem to care. AE seems so intent on protecting its (often) dishonest sellers-of-crap whilst making it very difficult for buyers to get the protection it so volubly promises! Going down the tubes - headsup Jack Ma!!!
7/10/19
I have bought numerous high end watches from Chrono24 sellers. Yesterday, I bought (and paid IMMEDIATELY) - at full price without asking for any discount - a Rolex 16710 full set from Just In Time Watches di Claudio Tassinari, a dealer on Chrono24. As usual, I asked for a few pictures of the certificate and lug ends revealing the serial number and another identifier for my record. Other dealers happily provide these. This seller, however, brusquely replied clearly signalling his displeasure with my request and ended his message with "... If you are not satisfied I ask you to cancel the order because I have other interested customers". When I replied that I did not appreciate his aggressive tone, he cancelled the order. This is obviously an arrogant seller who has no idea (or interest in) what customer service is about. No doubt to him, the world would be great if not for customers. In today's increasingly competitive world where differentiation by products (e.g. watches which are commodities) is not sustainable, service is always key. I hope that the market show him to his peril the truth of this. PS: Just in Time Watches is accredited as a Chrono24 Trusted Seller - which proves that all it takes to qualify is to sell watches - with no consideration of service quality. I, of course, lodged a complaint with Chrono24 but it remains to be seen whether anything will come of it..
6/22/19
Fedex is a RIP-OFF artist that needs to be made to account for its insidious practices. I received a parcel from the US valued at a TOTAL of US$105 - but received a Fedex import charge invoice for £35.76. According to my FX converter, $105 = £83.19573. VAT at 20% thus comes to £16.64 (rounded up). Fedex charges an egregiously exorbitant £12 for its robot to issue the invoice. Even with this RIP-OFF charge, this should result in a charge of no more than £28.64. Whilst the extra £7.12 is not going to bankrupt me, it is just plain piracy. Imaging them doing the same to thousands of victims every day - knowing that most will not be bothered to check/argue.. Additionally, contacting them in anyway is deliberately made difficult by their system (if that is not the case, then their programmers must be pretty pathetic!) - no doubt to dissuade contacts and complaints. A true pirate operation if I ever saw one!! Avoid using Fedex like the plague and don't invest in this crooked company...

Swee Has Earned 27 Votes

Swee Q.'s review of Justintimewatches.it earned a Very Helpful vote

Swee Q.'s review of FedEx United Kingdom earned 3 Very Helpful votes

Swee hasn’t received any thanks yous.

Swee doesn’t have any fans yet.

Swee is Following 1 User

fuim
  • Review

    1

  • Votes

    0

Fui M.

Similar Reviewers on Sitejabber

jasonf435
Jason F. reviewed FedEx
8/1/20

Don't ever use FedEx if possible liars and thieves. Let me start this way I own a business and I...

lindar1102
Linda R. reviewed FedEx
7/31/20

I went in the FedEx on 4000 Atlantic in Long Beach on Friday, July 31st at about 12: 30pm. The...