This is a fraudulent service! They sold me a dating service, but this is anything but a dating website. I just realized that I've spent a lot of my time going through profiles, assuming that this is a real dating site and those are real people. I had a video chat with one of the models and realized that the person whose face I saw in the chat was not the one who wrote me the texts.
The person who wrote me the first email had basic English skills (perhaps the profile owner), but the second reply and all the subsequent chats were coming from someone who was fluent.
This is likely why they don't offer voice support for your video chats, as I can see the person when she talks. This is a clear case of deception and goes against the policies of creditcard companies. I purchased a dating service but received a circus, and I spent a lot of time in that circus (my money aside).
The owner of the profile also claimed to be a pharmacist, but when I asked for an evaluation of her degree, she claimed that she works at a pharmacy but has a big heart. When I pointed out that she is not being honest, she terminated the chat.