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Doug S.

Contributor Level

Total Points
80

1 Review by Doug

  • BestCanvas.ca

5/31/21

I have placed 3 orders over the course of about a month, and have issues with all 3. Their printing is always on the dark side, so take that into account when sending files (I use a colour-calibrated IPS-C monitor, so I know what they *should* look like). The people who are satisfied clearly have low standards. Prints of the colour photos I sent lack contrast and saturation (as submitted), and only 1 of the reprints they've provided actually partly resolved the issue. They've sent the wrong reprints twice (the second order was 3 photos, 1 had an issue, but they sent all 3 with no fixes, and the 3rd order was actually sent a 3rd time instead of the 2nd order's reprint). Two of the reprints arrived crooked on the frames. I've had to email their support repeatedly, and since all 3 orders were close together time-wise, they haven't been able to keep the last 2 straight. I've asked for a refund on the 1 print from the 2nd order but support has yet to reply. They are NOT a Canadian company, just a. Ca site. The prints come out of Germany, and the support replies are from Florida.

If you aren't picky about the quality of your prints, or are printing crappy photos anyway, they're fine. Cheap deals, and quick shipping. If you want good quality prints when you've spent lots of time and money on photography and editing your photos, avoid this company.

Products used:
canvas photo printing

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Best C. – BestCanvas.ca Rep

Thank you for your feedback. We would like to apologize for the inconvenience. In order to process your complaint, we kindly ask you send us your order number.

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