Doug P.

I've ordered supplies from Baileys for well over a decade (for home and business use). I contact them directly via phone or email. I've experienced mostly OK service, but also had a few hiccups. Last year, I tried to place an order (via phone, as it required a special shipping quote). After many days, I got a message indicating they had not processed my order due to problems with the transition to a new computer system. I called back and tried to place the order again. It never showed up and I was never charged, so I had to call again. If I had needed the product urgently, I'd have been screwed. I've also struggled with their site search engine many times in the past (it wouldn't recognize basic items that they carried). The impression I get is of a company growing faster than their IT systems can handle. This is basic stuff they ought to get right. I'll keep ordering because I need the products they sell, but I wish they'd get their act together. For starters, they should have a single customer service agent (with a name) assigned to a case. I want someone I can trust to fix my problem, not some nameless person in a call center (?).