DOUGLAS S.

Scam site - people work you on the fetish dating sites with fake profiles, steer you to this website, and try to get you to plunk down a wad of cash.

Ordered a replacement mat in late May. Site stated orders ship same day and based on my location, delivery would have put it to me before the weekend. Email had no tracking info and web site refers you to email for tracking. Emailed company regarding this and response was, "Our warehouse just informed us our 133-96 mat is out of stock till Wednesday June 6th.

Sorry for the inconvenience" I commented that was vital information when I ordered it (and contradicted the invoice). Then then respond with "would you like us to hold your order?" Several rounds of pulling information from them and confirming they would expedite (they confirmed with "priority") the shipment to me, I resorted to waiting. June 6 comes and goes with no follow-up. I inquire about the order and am told it would ship soon. I informed them to keep it and refund. Days later, they respond stating it has shipped and I need to refuse the order for them to refund. Ugh! FYI, I had tried calling each and every time and could not get through. Email was the only form of communication. So the shipment goes back and over a week later, no refund. Inquire yet again and new reply is they refund after 15 days. Now I wait 21 days (added a week for them to get the shipment back... just in case). No refund. Sent several emails that receive no response. July 24, two months from initial order and I am forced to challenge the charge with my credit card company. I informed them I have all the emails about my fiasco with them and broken promise to refund. Just got my permanent reversal. Learn from my experience or ignore it. I wish you the good fortune and hope karma exists for these guys.