I bid online, went to live auction to experience the auction and pick up my welder. Everyone I encountered on staff were friendly, helpful and professional - I enjoyed it and I will be back. My only disapointment came when I got the 'brand new, never used' box (previously opened) it turns out it had been dropped and the machine was damaged. It's not worth the cost of a repair, so lesson learned. Still pysched to go again-