Although I've read a lot of negative reviews about Bridgecrest, my experience has been great. For the time I had Bridgecrest, I never experienced any negative issues at all. I always kept my loan current and never heard from them unless I called regarding questions I had. They were always friendly and more than willing to help me.
I did refinance with another lender only because I found a better rate. Paying off the loan went smoothly. It comes down to this, keep your loan current and you won't have to deal with anyone from Bridgecrest unless you call with questions.