douglas c.

We received our installation okay. Service/speeds work fine. BUT, the modem only uses 2.4 G wireless, not 5G. I hooked up a 5G router, but the ethernet ports won't stay online. I reset modem etc etc etc... talked with tech support... nothing fixes the problem. Now, they want to charge me $95 to send a technician out to fix a modem that hasn't ever worked right, and that I lease from them! There appears to be no exception to this rule. Ridiculous. I have a 24 month contract to suffer through. Think twice., or if you have to use them, be sure to check your router's service carefully, and complain right away if there is an issue.