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Doug E.

Contributor Level

Total Points
82

1 Review by Doug

  • Pristine Auction

5/21/19

Horrible customer service
Horrible customer service. Dealing with Austin W and Dawn in customer service is both unprofessional and condescending. A high percentage of their items are great quality but when you do get that one item that is inferior beware. I have been a very loyal customer for many years have always paid for my items and have never once had an issue. Had my first issue with a very inexpensive item and that's when customer service was just as unprofessional and helpful as can be. Disappointing all I wanted was an exchange no refund no compensation. Now I have a jersey that is worthless that coincides with Pristines customer service. Beware if you have an issue because money is more important to Pristine than doing the right thing. The 3 stars is they do have nice items 1 star to customer service.

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