I placed an order on 12/14 and was charged the full amount on 12/16. I have called numerous times and emailed numerous times. No response! I was once able to connect with the online chat person who was able to ship me 2 lids and a handle, but, where's my two 30oz Yeti's? How could you charge me for something you didn't ship? That to me is very dishonest! Matter of fact, it's stealing! So disappointed!