Dorothy R.

I purchased 4 rooms of Roman Shades for my new home in 2018. I "specifically" told Larry that I had purchased Roman shades for my previous home and the valances were attached by velcro which was constantly falling off and I DID NOT want that again. He assured me that would not happen with his blinds as the valances would be sewn on to the shade. Sounded good to me.
The first time they came to install shades for 2 if my bedrooms it was found that the shades were only 12 inches long. Obviously no one had checked my order before coming for installation so 2 rooms of shades had to be remade.
The next time they came to install I noticed there were NO valances at all. I was told this would be fixed.
When the installer came I thought he would be bringing shades made correctly however the fix turned out to be valances attached by velcro. When I called Larry his response was "That's what the company was willing to do". I told him I was not satisfied with that as I specifically stated velcro was a NO when I purchased these shades. He told me to "Don't get the hairs on your head standing up in a tither"! I was furious beyond words! That is not what I purchased and I said that to him. His response again was "That's the fix that the company is doing!"
So - every couple of weeks I grab a stepstool and get up there and push the velcro back where it belongs. I am irritated every time I walk by those rooms.
Also, I did not get a copy of my purchase agreement and when I asked, I was emailed a spreadsheet without signatures or even a company logo.
I will never do business with thus company again and will let everyone I know how awful they are.