Doris P.

I have been ordering form this site for 9 years now ( twice per year about 20 personalized magnets each time) and have been very satisfied. However this summer I have tried ordering three times and each time there are issues. First order has been showing in production for a longest time. Normally ( talking about only 20 magnets) my orders were showing in production for not longer than a week, but the first one showed 3 weeks. All my emails about the status went unanswered. They did deliver it the last day they were showing it was going to be delivered and only then did they actually answer my email about the status. Too bad as I wanted to change delivery address.
Second order I have immediately canceled and I'm still waiting on a refund of the money. Its been 3 weeks since the cancelation. I have emailed twice about refund status and no answer as of yet.
Then immediately after canceling that one, I have ordered a third item that showed it will be delivered by the 19th of this month. I'm yet to receive that order or yet to get an email response and it shows still in production. Three weeks now its been showing in production. I think this will be my last time I order anything from this company. The most disappointing thing is nobody answering any of my emails for weeks, not to mention this last order is now 3 days late when I was so used to this company always shipping my orders at least a week ahead of the estimated delivery times...