After ordering my dress, I was told that it would arrive within 30 days. When it didn't arrive I emailed them and was told it would come on 03/08/2014. It still did not arrive so I online chat them and was told it would come today. When I sent another online chat I was then told that it was not shipped at all. "Elaine" kept asking when I need the dress. When I told them I needed it like yesterday she asked if I want a refund. I told her I want my dress or I would contact the authorities. She said they would email me because their material is in a warehouse in China so there was a 8 hour time difference. I never got that email, my dress or any contact. I also can no longer reach them. I am now 2 weeks out from my daughters prom and I guess ill be shopping local. UGG. This site is a scam.