Purchased a scooter on 6/30/2018. Radio silence on their tracking website for nearly two weeks about when my scooter will be shipped. I decided to give them a call today wondering when they will ship it out. The girl on the phone told me "Oh, we sent you an email on July 3rd with your refund, you should have got that." I NEVER GOT THE EMAIL. I even had her verify the correct address... I guess they didn't bother to send it out? And on top of that, no apology that the scooter was out of stock, she did nothing to accommodate. Literally 30 seconds after the call, I received the email with the cancellation. Since its been quite a while since the 3rd, I going straight to my bank to dispute my $1,000 they took from me. DO NOT BUY FROM SAFERWHOLESALE. Their bodunk website with annoying pop-ups and horrid customer service should've been the first clue they're just a bunch of frauds.