Donna T.

I have been without a refrigerator for over a month. The first technician came and diagnosed the problem. He had to order a part and reschedule installation 10 days later. The part never arrived (actually they shipped the wrong part) The appointment was cancelled and the part was reordered and another appointment was scheduled 10 more days later. The part still has not arrived and the appointment is going to be cancelled agin. Meanwhile I have already paid for the parts and labor so they have no incentive to come and make this right. WhenI call to get info I am directed to foreign speaking people that I cannot understand and who have no idea about what is going on. All they say is "order status is updated every 10 days" This is not good customer service. I need answers