Donna S.

I am disabled so when I first discovered TR, I was thrilled. I booked them several times to pick up groceries or run small errands. I have a smoker in my home so often I'll have them pick up cigarettes for them. Today I scheduled a tasker to pick up some grocieries and threw a pack of cigarettes on the list. As I had been advised by their customer service department in the past, I told the tasker he could check with customer service to verify my identity and age as they notated my account, The tasker said it was no problem, he would be leaving shortly to go get my groceries. We had a few chats in between and about the time I was expecting him to show up, TR sent me a message they I had cancelled. WTF? I called and was told that they couldn't deliver cigarettes so they cancelled the whole task. No phone call, just an email, after they cancelled, with a lame explaination. I had already waited an hour and a half and now they wanted me to reschedule to reorder the groceries and wait another hour or so. For $40 an hour, you'd think that would buy the client the courtesy of a little common sense and a quick phone call to at least give the option of fulfilling the rest of the task. Their timiliness, customer service and always increasing and very high hourly rates have finally become too much. As a customer who used to love the service, I can say they have deteriorated to the point I will no longer be using them. I am researching alternative services in San Jose, Ca, but I may just have to do without the extra little help.