It was even my fault. Things were crazy. I meant to cancel because I had a $1,006 vet bill so I had like three months where I didn't even use it. Not because I don't love this program I just thought I had canceled. The woman who took my call was so kind and refunded my money immediately. I'm so sorry these people had trouble I don't understand it. All I can think is there must have been a mix-up of some kind. This man was so far ahead. Now there are all kinds of scientific studies and a bunch of different programs. Chad had this one years before anyone else. Thank you Shad you are truly life-changing. I'll be back as soon as I get my finances in order.