Donna P.

I am on their email list, and it said, All stickers 50% off, and so I proceeded to spend over a couple of hours carefully choosing some stickers that I was going to use on a project. All thru the process, a pop up window would come up and say, Buy 3 more, and your order will be 50% off and I was excited that I was geting rewarded for buying more stickers! I got to the checkout, and no 50% off code was provided, and my order came out to over $979 for some stickers. So I thought, No big deal, write customer service, and theyll handle it. Kayla, from customer service, writes me back, and says, sorry, but the 50% off is for small stickers only, but Ill be happy to discount your order 20%, would you like to proceed with this order? I told her about my experience and the misleading advertising, and she didnt see it my way, so I cancelled the order. My way of thinking is wouldnt you rather have $480 dollars and a happy customer, than no money, and a cancelled order, and a customer writing you a bad review? Apparently those stickers are pretty sacred to them. Id think the margins on stickers are pretty high and why not make the sale, especially after I had ordered some from them 2 times before placing this order? What happened to the words customer service? They lost a customer today, and over what? Some stinkin stickers! How crazy is that!?