We’re in this together! Stay safe with our COVID-19 guide

Developed in part with a grant from
the National Science Foundation


  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Travel

Member since February 2020

  • Review


  • First Reviews


  • Thank Yous


  • Fans


  • Profile Views


Review Distribution

1 Review by DONNA

Verified purchase
I booked a hotel in Montreux, Switzerland, thinking I was booking directly with the hotel, only to discover that I was booking with a 3rd party booking company. A few days later, I wanted to book one more day onto the existing reservation and "Getaroom" said I had to book a separate reservation and couldn't add onto the existing reservation, which was a refundable cancellation reservation. I booked the separate reservation and then, due to circumstances beyond my control, had to cancel in less than 24 hours of making the reservation. I was told I would not get a refund.

Kristen from Getaroom called me and apologized profusely, saying that she did her best with the hotel manager to get us a refund, but the hotel would not budge one bit, even though the reservation is 3 months away! So, just to help us out, Kristen offered us a 50% refund of our $307 and we gladly agreed to it.
Kristen said it would take 3-5 days for the refund to show up on my credit card, so I will be looking for it.
Karen B. – GetARoom Rep
DONNA, Great news-Your refund has been set up! We do take all of our customers' reviews very seriously and would appreciate it if you would either update your negative comments/star rating on Sitejabber with your positive resolution, or remove them. On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity.


DONNA hasn’t received any votes.

DONNA hasn’t received any thanks yous.

DONNA doesn’t have any fans yet.

DONNA isn’t following anybody yet.

Similar Reviewers on Sitejabber


Booked hotel for New York in June and had contacted them in regards to changing my booking. They...


Had to change the dates because of our airline changing their flight schedules. You did it...