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DONNA L.

  • 1 Review
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Experience: Travel

Member since February 2020

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1 Review by DONNA

3/25/20
Verified purchase
I booked a hotel in Montreux, Switzerland, thinking I was booking directly with the hotel, only to discover that I was booking with a 3rd party booking company. A few days later, I wanted to book one more day onto the existing reservation and "Getaroom" said I had to book a separate reservation and couldn't add onto the existing reservation, which was a refundable cancellation reservation. I booked the separate reservation and then, due to circumstances beyond my control, had to cancel in less than 24 hours of making the reservation. I was told I would not get a refund.

Kristen from Getaroom called me and apologized profusely, saying that she did her best with the hotel manager to get us a refund, but the hotel would not budge one bit, even though the reservation is 3 months away! So, just to help us out, Kristen offered us a 50% refund of our $307 and we gladly agreed to it.
Kristen said it would take 3-5 days for the refund to show up on my credit card, so I will be looking for it.
karenb355
Karen B. – GetARoom Rep
DONNA, Great news-Your refund has been set up! We do take all of our customers' reviews very seriously and would appreciate it if you would either update your negative comments/star rating on Sitejabber with your positive resolution, or remove them. On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity.

Sincerely,
Getaroom

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