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One of the candles I received in my order arrived broken. I called and was told I'd receive a replacement. That order was cancelled for some reason. I called again and spent at least 30 minutes on the phone, was told that it would be sent, and for me not to cancel it this time. I didn't cancel anything. It's been over a month and I have still not received the replacement or my money back. I used to order frequently but NEVER again! Bath and Body Works is much better in every way!
Donna L.'s review of Yankee Candle earned 6 Very Helpful votes
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Customer service is okay but the website crashes constantly. I'm trying to give you my money,...
For what I spent for 9 candles from Yankees candles, I could have gotten 30 candles from the...
