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Donna D.

Contributor Level

Total Points
82

1 Review by Donna

  • Herberger's

11/28/16

St Paul Midway Herbergers experience was poor.
I was in line behind a woman checking out in woman clothing dept. That customer asked if the Clerk could help her with any coupons she has. The Clerk said "No"... then she asked the same customer "Muslim?" to which the customer said "yes" The Clerk (also Muslim) said "Oh, ok. I can help you". It was surprising to me that religion played a part in her discount. I thought it was odd of the Clerk to ask that.
I stepped up to pay and asked if she could look at my coupons so I could get the best deal and handed her 4 different ones. The Clerk said "No I don't think they work. You can keep them for another time".
I asked if she would please try one in particular because there were no restrictions on it. She gave me the other coupon cards and rolled her eyes, mumbled something to a coworker (also Muslim) and then ran the discount card through and it worked. She never thanked me for my purchase or wished me a good day.
My friend and I were shocker to witness this differential treatment. I normally shop in Stillwater/Oak Park heights area store and overtime I ask the Clerks happily check out my coupons and always thank me for shopping Herbergers.
I believe you need to retrain your staff at Midway location in MN. I found the treatment disrespectful and apparently advantaged for Muslim customers.

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