Had great support with Diane Ambroziak. She returned my calls at a reasonable time and researched places that could help me with my mom's care. However, I received a text message from someone from your company wanting information about how CarePro was working out. I just deleted that text today so I can't give you specifics. I told her they were a nightmare and I suggest you not recommend them for Home Care again. I reported them to Adult Protective Services also but have not heard back from them. The lady that text me and asked me about them told me she was sorry for my experience and I never heard another word about it.